Private Policy

1. General

1.1 What is personal data

Personal data is information that discloses or can disclose the identity of the user. We adhere to the principle of data avoidance. As far as possible, we refrain from collecting personal data.

1.2 Handling of personal data

Personal data is used exclusively for the purpose of establishing the contract, defining its content, implementing or processing the contractual relationship (Art. 6 I p. 1 b DSGVO).
 
Beyond that, personal data will only be processed if we have received your consent to do so (Art. 6 I p. 1 a DSGVO) or if it is data whose processing is necessary for our legitimate interests and insofar as the balancing process shows that no overriding interests, fundamental rights or freedoms on your part are opposed (Art. 6 I p. 1 f DSGVO).
 
We may use order processors to process your personal data, but will not pass on the personal data to third parties beyond this as a matter of principle.
 
Only for the fulfillment of the contract, the data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. For the processing of payments, the payment data required for this will be passed on to the credit institution commissioned with the payment and, if applicable, to the commissioned and selected payment service provider.
 
The processing of your personal data takes place exclusively within the EU, unless otherwise stated below.

1.3 Usage data

When visiting the website, general technical information is collected. This is the IP address used, time, duration of the visit, browser type and, if applicable, the page of origin. This usage data is registered in a log file for technical reasons and can be used and stored for the purpose of statistical evaluation of this website. This usage data is not linked to your other personal data.

1.4 Duration of storage

We store your personal data after the termination of the purpose for which the data was collected, only as long as this is required by law (especially tax law).

2. your rights

2.1 Information

You can request information from us as to whether we are processing personal data about you and, if so, you have a right to information about this personal data and to the further information specified in Art. 15 DSGVO.
 

2.2 Right to rectification

You have the right to rectification of inaccurate personal data concerning you and may request the completion of incomplete personal data in accordance with Art. 16 DSGVO.

2.3 Right to erasure

You have the right to demand that we delete the personal data concerning you without undue delay. We are obliged to delete them without delay, in particular if one of the following reasons applies:
 
Your personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
You revoke your consent on which the processing of your data was based and there is no other legal basis for the processing.
Your data has been processed unlawfully.
 
The right to erasure does not exist insofar as your personal data is required for the assertion, exercise or defense of our legal claims.

2.4 Right to restriction of processing

You have the right to request us to restrict the processing of your personal data if you dispute the accuracy of the data and we therefore verify the accuracy, the processing is unlawful and you refuse the deletion and demand the restriction of use instead we no longer need the data, but you need it to assert, exercise or defend legal claims, you have objected to the processing of your data and it has not yet been determined whether our legitimate reasons outweigh your reasons.

2.5 Right to data portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format and you have the right to transfer this data to another controller without hindrance from us, provided that the processing is based on consent or a contract and the processing is carried out by us with the help of automated processes.

2.6 Right of withdrawal

Insofar as the processing of your personal data is based on consent, you have the right to revoke this consent at any time.

2.7 General and right of appeal

The exercise of your above rights is generally free of charge for you. In the event of complaints, you have the right to contact the supervisory authority responsible for us, the State Data Protection Officer, directly.

3. data security

3.1 Data security

All data on our website is secured by technical and organizational measures against loss, destruction, access, modification and distribution.

3.2 Sessions and cookies

In order to operate the website, we may use cookies or server-side sessions in which data can be stored. Cookies are files that are stored on your hard drive by a website in order to automatically recognize this computer the next time you visit the website and thus to be able to adapt the use of the website to you. Some of the cookies used are deleted again at the end of the browser session. These are so-called session cookies. Other cookies remain on your terminal device and allow the browser to be recognized when you visit our website at a later time (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. Please note that you may not be able to use some functions of this website if cookies are disabled. We ensure that no personal data is taken from sessions or through cookies and that cookies are only used if this is technically necessary for the website. Thus, the balancing shows that there are no overriding interests on your part (Art. 6 I S. 1 f DSGVO).

4. Newsletter

If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis. Unsubscribing from the newsletter is possible at any time and can be done either by sending us a message via the contact options provided in the imprint or via the link provided for this purpose in the newsletter.

5. presence on social media platforms

 
We use the following social media platforms for company presentation and communication (explicit reference is made to the privacy statements and opt-out options linked below).
 
Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland).
 
Privacy policy: https://www.facebook.com/about/privacy/
 
Opt-Out: https://www.facebook.com/settings?tab=ads alternatively http://www.youronlinechoices.com
 
These social media platforms may process personal data outside the EU, we refer in this respect to the above privacy statements of the social media platforms.
The respective social media platforms may create usage profiles from your usage behavior and the resulting interests and actions on your part and store cookies on your computer in which your usage behavior is stored. If you have an account on the respective social media platform and are logged in, your usage behavior may even be stored independently of the device. Your usage profile can be used, for example, to place advertisements that presumably correspond to your interests.
 
We process the personal data exclusively for communicating with you via the social media platform you have chosen and for optimizing our online presence and ensure that no interests on your part are affected here that outweigh this legitimate interest on our part (Art. 6 I p. 1 f DSGVO). Insofar as you have already given the respective operator of the social media platform effective consent to the corresponding data processing, the processing of your personal data will also be based on this consent (Art. 6 I S. 1 a DSGVO).

6. third party services

6.1 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") and collects and stores data via this web analytics service, from which user profiles are created using pseudonyms. The usage profiles created in this way are used to evaluate visitor behavior in order to design and improve the offer presented on this website in line with requirements. Google Analytics uses "cookies", which are small text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. The usage profiles kept under a pseudonym will also not be merged with personal data about the user without the user's express and separately declared consent. Thus, the balance shows that there are no overriding interests on your part (Art. 6 I p. 1 f DSGVO). You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de).
In addition, you can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Google Analytics deactivate. You can view Google's privacy policy at http://www.google.de/intl/de/policies/privacy/. For more information on terms of use and data protection, please visit http://www.google.com/analytics/terms/de.html or http://www.google.com/intl/de/analytics/privacyoverview.html. We would like to point out that on this website Google Analytics has been extended by the code "anonymizeIp" to ensure anonymized collection of IP addresses (so-called IP masking).

6.2 Google Tag Manager

This website also uses the Google Tag Manager. Through this service, website tags can be managed via an interface. This Google tool only implements tags. No cookies are used in this process and no personal data is collected. The Google Tag Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains in place for all tracking tags, insofar as these are implemented with the Google Tag Manager.

6.3 Social media links

We have our own social media pages with the third-party providers that can be reached via links from this website. Using the links will take you to the respective websites of the third-party providers (e.g. Facebook, Twitter, YouTube, Instagram). To avoid unnecessary data transfer, we recommend that you log out of the respective third-party provider before using a corresponding link, so that usage profiles cannot be created by the third-party provider simply by using the link.

6.4 Use of Facebook Remarketing Pixels

We use the remarketing function "Custom Audiences", which is operated by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94304, USA ("Facebook"). The entity responsible for processing the information collected by Facebook is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
 
This function allows us to target visitors to this website with advertising on Facebook. For this purpose, personalized and interest-based Facebook ads are displayed when Facebook pages are visited. The function is enabled on our website by a remarketing pixel from Facebook, which is implemented on the page.
 
The legal basis for the processing of your data by the remarketing pixel is your consent pursuant to Art. 6 I S.1 a DSGVO. You can revoke this consent at any time. The legality of the data processing operations already carried out remains unaffected by the revocation.
 
A direct connection to the Facebook server is established via the pixel when you visit our website, if you have consented to the setting of the pixel or activated the plugin. It is thus transmitted to the Facebook server which of our web pages the user has visited. Facebook assigns this information to your personal Facebook user account. For more information about the collection and use of data by Facebook, about your rights in this regard and options for protecting your privacy, please refer to Facebook's privacy policy at https://www.facebook.com/about/privacy/.
 
If you do not want Facebook to assign the collected information directly to your Facebook user account, you can edit the "Custom Audiences" remarketing function in your account settings at: https://www.facebook.com/login.php?next=https%3A%2F%2Fwww.facebook.com%2Fsettings%2F%3Ftab%3Dads#_=_. To do this, you must be logged into Facebook.

6.5 Use of YouTube

This website and the integrated offers contain so-called embeddings of videos on YouTube. These enable the connection to YouTube and the videos stored there. YouTube is an offer of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Here, no interests of the users are affected, which outweigh this technical necessity of the integration of the videos (Art. 6 I S. 1 f DSGVO). The purpose and scope of data collection and use by Google, as well as your rights and settings options for protection as a customer of YouTube, please refer to the privacy notices of YouTube. These can be found at: http://www.youtube.com/t/privacy/.

6.6 Use of Google AdSense

This website uses Google AdSense, a service for integrating advertisements from Google. AdSense is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google AdSense uses cookies, which are small text files placed on your computer, to help the website analyze how users use the site. Google AdSense also uses so-called web beacons. Web beacons are used to analyze visitor traffic and other information. The information generated by the cookies and web beacons about the use of this website and delivery of advertising formats will be transmitted to and stored by Google on servers in the United States. This also includes the IP address. The information may be passed on by Google to contractual partners of Google. The balancing results in that by the technical necessity for the advertising insertion of the processing does not oppose your rights and also does not outweigh your rights (Art. 6 I S. 1 f DSGVO).Especially also because Google does not merge your IP address with your other stored data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

6.7 Use of web analytics Hotjar

We use Hotjar on our website. This is a web analytics service provided by Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe, hereinafter referred to as "Hotjar". Hotjar is used by us to analyze the usage behavior of our website. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the analysis, optimization and economic operation of our website. Hotjar allows us to log and evaluate your usage behavior on our website, such as your mouse movements or mouse clicks. However, your visit to our website is anonymized. In addition, Hotjar analyzes information about your operating system, your Internet browser, incoming or outgoing references ("links"), the geographical origin as well as the type and trigger of the terminal device you are using and processes this information for statistical purposes. Likewise, Hotjar can obtain direct feedback from you. In addition, Hotjar offers further data protection information at https://www.hotjar.com/privacy.
 
In addition, you have the option of ending the analysis of your usage behavior by way of the so-called opt-out. By confirming the link https://www.hotjar.com/opt-out, a cookie will be stored on your end device via your Internet browser, which prevents further analysis. Please note, however, that you will have to click the above link again if you delete the cookies stored on your terminal device.

7. Contact

To contact us regarding data protection, you are welcome to use the following contact options. Responsible party in the sense of the DSGVO:
 
PlugVan GmbH
Immanuelkirchstr. 19
10405 Berlin
E-mail: info2@plugvan.com
Phone: +49 (0)30-62939343